Privacy Policy & Cookie Policy

Last updated: 13 September 2026

1. General Information

Casa Connect, with registered office at Herentalsebaan 140, 2100 Antwerpen, Belgium (VAT: BE1011678524), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

Casa Connect — sole proprietorship of Gino Terlingen
Herentalsebaan 140
2100 Antwerpen, Belgium
VAT: BE1011678524
Email: info@casaconnect.be
Phone: +32 456 77 37 64

3. What Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, postal address
  • Technical Data: IP address, browser type, device information
  • Communication Data: Information you provide when contacting us through our contact form or email
  • Service Data: Information related to the smart home services you request or purchase

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and deliver our smart home automation services
  • To respond to your inquiries and communicate with you
  • To send you quotes, invoices, and service updates
  • To improve our website and services
  • To comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To fulfill our contractual obligations to you
  • Legitimate interest: To improve our services and communicate with customers
  • Consent: When you provide explicit consent (e.g., for marketing communications)
  • Legal obligation: To comply with Belgian and EU laws

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Generally:

  • Customer data: 7 years (Belgian accounting law)
  • Contact form submissions: 2 years or until you request deletion
  • Marketing communications: Until you unsubscribe

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Correct inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restriction: Limit how we use your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@casaconnect.be.

8. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers who assist us in delivering our services (under strict confidentiality agreements)
  • Legal authorities when required by law
  • Professional advisors (accountants, lawyers) when necessary

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for data transmission
  • Secure servers and regular backups
  • Access controls and authentication
  • Regular security assessments

10. Cookie Policy

Cookies are small text files stored on your device. Our website only sets strictly necessary cookies. We do not use analytics, tracking or advertising cookies.

Cookies we set

  • PHPSESSID (essential) – session cookie that protects the contact form against abuse and spam. Deleted when you close your browser, at the latest after 6 hours.
  • casa_connect_cookie_consent (functional) – remembers your choice in the cookie banner. Retention: 12 months.

Third-party cookies

  • Google Maps – the map on our contact page is only loaded after you click "Load map". From that moment Google (Google Ireland Ltd.) may set cookies and process your IP address in accordance with Google's privacy policy.

Managing cookies

You can change your choice at any time via "Cookie Preferences" at the bottom of every page, or block or delete cookies in your browser settings. Blocking the essential session cookie may prevent the contact form from working.

11. Third-Party Services

When our website loads, the following external services are contacted, which technically requires your IP address to be transmitted:

  • Cloudflare cdnjs (Cloudflare, Inc.) – serves the Font Awesome icon library. Privacy policy.
  • Google Maps (Google Ireland Ltd.) – only after you click "Load map" (see section 10).

Website statistics

To know how many visitors our website has and which pages are viewed, we use Umami, an analytics tool running on our own server. Umami sets no cookies and stores no personal data: your IP address is only used momentarily to count visits and is not retained. Your browser's "Do Not Track" setting is respected. Legal basis: our legitimate interest in understanding how our website performs (Art. 6(1)(f) GDPR).

Fonts are served from our own server; no data is sent to Google Fonts. Links to WhatsApp and Instagram (Meta Platforms Ireland Ltd.) only transmit data when you click them.

12. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through standard contractual clauses or other approved mechanisms.

13. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

14. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the date of last update. Significant changes will be communicated through our website or by email.

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35, 1000 Brussels
Phone: +32 2 274 48 00
Website: www.gegevensbeschermingsautoriteit.be

16. Out-of-Court Dispute Resolution

We aim to resolve any dispute amicably, so please contact us first at info@casaconnect.be.

If we cannot reach a solution together, consumers can turn to the Belgian Consumer Mediation Service (Consumentenombudsdienst), North Gate II, Koning Albert II-laan 8 box 1, 1000 Brussels – consumentenombudsdienst.be.

17. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Casa Connect
Email: info@casaconnect.be
Phone: +32 456 77 37 64
Address: Herentalsebaan 140, 2100 Antwerpen, Belgium