Privacy Policy & Cookie Policy

Last updated: December 2024

1. General Information

Casa Connect, with registered office at Herentalsebaan 140, 2100 Antwerpen, Belgium (VAT: BE1011678524), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

Casa Connect
Herentalsebaan 140
2100 Antwerpen, Belgium
VAT: BE1011678524
Email: info@casaconnect.be
Phone: +32456773764

3. What Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, postal address
  • Technical Data: IP address, browser type, device information
  • Communication Data: Information you provide when contacting us through our contact form or email
  • Service Data: Information related to the smart home services you request or purchase

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and deliver our smart home automation services
  • To respond to your inquiries and communicate with you
  • To send you quotes, invoices, and service updates
  • To improve our website and services
  • To comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To fulfill our contractual obligations to you
  • Legitimate interest: To improve our services and communicate with customers
  • Consent: When you provide explicit consent (e.g., for marketing communications)
  • Legal obligation: To comply with Belgian and EU laws

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Generally:

  • Customer data: 7 years (Belgian accounting law)
  • Contact form submissions: 2 years or until you request deletion
  • Marketing communications: Until you unsubscribe

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Correct inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restriction: Limit how we use your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@casaconnect.be.

8. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers who assist us in delivering our services (under strict confidentiality agreements)
  • Legal authorities when required by law
  • Professional advisors (accountants, lawyers) when necessary

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for data transmission
  • Secure servers and regular backups
  • Access controls and authentication
  • Regular security assessments

10. Cookie Policy

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly (e.g., security, navigation)
  • Functional Cookies: Remember your preferences (e.g., cookie consent choice)
  • Analytics Cookies: Help us understand how visitors use our website (only with your consent)

Managing Cookies

You can manage your cookie preferences through:

  • The cookie banner that appears when you first visit our website
  • Your browser settings to block or delete cookies
  • Clicking on "Cookie Preferences" in the footer to update your choices

Note: Blocking essential cookies may affect website functionality.

11. Third-Party Services

Our website may use the following third-party services:

  • Font Awesome: Icon library (CDN)
  • Formspree: Contact form processing (if configured)

These services may collect data according to their own privacy policies.

12. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through standard contractual clauses or other approved mechanisms.

13. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

14. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the date of last update. Significant changes will be communicated through our website or by email.

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35, 1000 Brussels
Phone: +32 2 274 48 00
Website: www.gegevensbeschermingsautoriteit.be

16. Online Dispute Resolution (ODR)

The European Commission provides an online dispute resolution platform for consumers, which can be accessed at: https://ec.europa.eu/consumers/odr

We are committed to resolving any disputes amicably. If you have a complaint, please contact us first at info@casaconnect.be so we can work together to find a solution.

17. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Casa Connect
Email: info@casaconnect.be
Phone: +32456773764
Address: Herentalsebaan 140, 2100 Antwerpen, Belgium